Privacy policy

Information we collect

• Information you give us: your name, email address, shipping and billing address, phone number if you provide one, and any messages you send us.
• Order information: the products you buy, amounts paid, and order dates.
• Payment information: payments are handled by our payment provider. We never see or store your full card number.
• Technical information: basic data such as browser type, pages visited and IP address, collected by our hosting provider for security and performance.

Your shopping cart

Your cart is saved in the local storage of your browser, so it is still there when you come back. It stays on your device and you can clear it at any time from your browser settings.

We do not use advertising or cross-site tracking cookies. If that changes, we will update this policy and ask for your consent where required.

How we use your information

• To process, ship and support your orders, including order and shipping emails.
• To answer your questions and requests.
• To prevent fraud and keep our website secure.
• To meet legal obligations, such as tax and accounting records.
• To send marketing emails, only if you sign up. You can unsubscribe at any time.

How we share it

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only with companies that help us run the store, and only what they need to do their job:

• Website hosting and database providers.
• Our payment provider, to process payments.
• Our email provider, to send order and account emails.
• Shipping carriers, to deliver your order.

We may also disclose information when the law requires it.

How long we keep it

We keep order records for as long as tax and accounting laws require, usually up to 7 years. Other information is deleted when we no longer need it, or when you ask us to delete it and the law allows it.

Your privacy rights

Depending on where you live, you may have the right to know what personal information we hold about you, to get a copy of it, and to correct or delete it. California residents have these rights under the California Consumer Privacy Act, and residents of several other states have similar rights.

To make a request, email hello@synthetixnutrition.com. We will confirm your identity before responding, and we will never treat you differently for using your rights.

Children

Our website and products are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Security

We protect your information with encrypted connections (HTTPS) and limited access to our systems. No system is completely secure, but we work to keep your information safe.

Changes to this policy

If we change this policy, we will update the date at the top of this page. For important changes, we will also let customers know by email.

Contact us

Questions about this page? Email hello@synthetixnutrition.com and we will get back to you.